Your Questions Answered
Get answers to common questions about bonuses, payments, registration, mobile play, and more.
What are the wagering requirements for the welcome bonus?
The welcome package includes a 35x wagering requirement on the bonus funds and a 40x wagering requirement on the free spins. These apply to the bonus amount received across your first three deposits.
How long do withdrawals take?
Withdrawal times are TBD and not yet known before launch. The minimum withdrawal amount is €20. We do not charge fees, but third-party providers may.
What documents do I need to provide for verification (KYC)?
For KYC verification, you will need to submit proof of identity (passport, ID card, or driving licence), proof of address (bank statement or utility bill no older than 3 months), and proof of payment method used.
Can I play on my mobile device?
Yes, the casino is fully mobile-compatible. We do not offer a dedicated app, but our website is fully optimised for smartphones and tablets, providing a seamless gaming experience through your mobile browser.
Is the casino licensed and secure?
Licensing information is TBD and not yet available as the brand has not launched. However, we use SSL/TLS encryption for all data transfer and certified random number generators from our game providers to ensure fair play and security.
What support options are available?
We offer 24/7 support via live chat and email. Our help centre/FAQ section is also available and covers a range of topics including bonuses, payments, and account management.
What payment methods can I use for deposits?
We accept a variety of payment methods including iDEAL, Visa, MasterCard, Bank Transfer, Skrill, Neteller, and Paysafecard for fiat deposits. We also support several cryptocurrencies like Bitcoin, Ethereum, USDT, and Litecoin.
How does the loyalty program work?
Our loyalty program is automatically assigned upon registration, starting at the 'Nova' tier. You earn 'Stardust' by depositing (5%) and wagering (1%), which can be redeemed in our shop for bonuses, free spins, and cashback. There are five tiers in total, offering increasing benefits like daily cashback and personalized offers.